What you can do in Teams
Verify our technicians
Confirm who you’re talking to in one click.
Be verified
Complete your own identity check from Activity.
Create & check tickets
Submit issues and see their status.
Chat about tickets
Message support about a specific ticket.
Don’t see the TeamLogic IT app in Teams? Email support@teamlogicitnmilwaukee.com and we’ll get you set up.
Verify a technician
- Click “Tickets”
Open the TeamLogic IT app and go to Tickets.
- Click “Verify Technician”
A code is sent to your technician and pops up on your screen.
- Your technician repeats the code
If it matches what you see, you’re talking to us. If it doesn’t, hang up and contact us directly.
Be verified by your technician
When your technician needs to verify you, click Activity (or open your chat with the TeamLogic IT app). You’ll see either a code to repeat to your technician or a secure link to click.
Create a ticket
- Click “Create New Ticket”
A short form opens.
- Fill in the details
The form asks a few questions to help our team understand the issue.
- Click “Submit”
Your ticket goes straight to our team.
Chat with support
- Click “Tickets,” then “Chat With Support”
A pop-up shows pre-written issue templates.
- Pick a template or type your own message
Either works. Every conversation is tied to a specific ticket.
- Get help right away
An AI-powered assistant starts the conversation and stays engaged until a live technician is available, either troubleshooting with you or gathering details so your tech can help faster.